Privacy Policy
Effective Date: 1st Jan 2025
Bear HQ Inc. (“Bear HQ,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”) and related services (the “Services”).
• Business Name: Bear HQ Inc.
• Business Address: 131 Continental Drive, Suite 305, Newark, DE 19713
• Support Email: support@bearhq.com
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
Information We Collect
1. Personal Information: May include your name, email address, payment details, and other information that identifies you personally.
2. Device & Usage Information: May include your device type, operating system, IP address, unique device identifiers, and analytics data (e.g., via Mixpanel, Firebase, Google Apps).
3. Payment Information: When you make payments, we partner with Stripe Connect and Stripe Issuing. We do not store your full payment details; however, we may store tokens or references to payment accounts, as permitted by Stripe’s technology.
4. Communication Information: If you contact us via email, or if we use services like SendGrid for notifications, we may collect and store your communication and any associated data.
5. Subscription Data: If you purchase a subscription through RevenueCat or other services, we collect information related to your subscription plan, purchase history, and renewal preferences.
How We Use Your Information
1. To Provide Services: We use your information to create invoices, process payments, and manage your account.
2. Analytics & Improvements: We use analytics tools (e.g., Mixpanel, Firebase) to understand how users interact with the App, enabling us to improve features and user experience.
3. Communication: We may send you service-related announcements, updates, or promotional materials. You can opt out of non-essential communications at any time.
4. Security & Fraud Prevention: We may use your information to detect, prevent, and respond to security incidents or malicious activity.
5. Legal Compliance: We may use or disclose your data to comply with applicable laws, regulations, or legal processes.
Sharing Your Information
1. Third-Party Service Providers: We share data with Stripe Connect, Stripe Issuing, Mixpanel, Google Apps, Firebase, SendGrid, RevenueCat, and other partners as necessary to provide the Services.
2. Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.
3. Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred. We will provide notice if your data becomes subject to a different privacy policy.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Non-personal, aggregated, or anonymized data may be retained indefinitely.
Cookies & Tracking
Our App and website may use cookies or similar tracking technologies to store and manage user preferences, enable content, gather analytics, and improve Services. You can usually modify your browser or device settings to limit or block cookies, but certain features may not work properly if cookies are disabled.
Security
We implement reasonable security measures to protect your data. However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information.
Children’s Privacy
Our Services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to request deletion.
International Data Transfers
We may transfer your personal information to, and process and store it in, the United States and other countries. By using our Services, you consent to the transfer of your data internationally.
Your Rights & Choices
1. Access & Update: You may review or update your account information within the App or by contacting us.
2. Opt-Out: You may opt out of receiving promotional emails by following the unsubscribe instructions.
3. Account Deletion: You may request the deletion of your account by emailing support@bearhq.com. We will make reasonable efforts to delete your data, subject to legal or business requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App or through other communications. Your continued use of the Services after any changes indicates your acceptance of the updated policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, you may contact us at support@bearhq.com